Fishbone Diagram, also known as an Ishikawa Diagram or Cause-and-Effect Diagram, is a visual tool used to identify, analyze, and categorize potential causes of a specific problem or effect. Its structure resembles a fish skeleton, with the "head" representing the problem and the "bones" representing contributing factors. By breaking a problem down into various factors, it assists in identifying and resolving issues.
The Fishbone analysis method, also referred to as cause-and-effect analysis, was developed by the Japanese management expert Kaoru Ishikawa. This method is designed to look beyond symptoms to uncover the underlying causes of a problem, helping to quickly identify the root causes that lead to the issue.
The basic principle of the Fishbone method is to identify the main causes of a problem (represented as the fish’s head) and list them as primary branches (the fish’s spine). These main causes are then further subdivided into smaller causes (represented by the fish's branches). The analysis continues in this manner until the underlying causes are fully explored, leading to potential solutions or actionable steps.
Define the Problem (Write it at the "head").
Identify Major Cause Categories.
Brainstorm Possible Causes under each category.
Analyze & Prioritize root causes for further investigation.
Problem: "Customer complaints about delayed deliveries."
Categories: People (training?), Processes (inefficient steps?), Materials (supply shortages?), etc.
Fishbone Diagram Generator (also called an Ishikawa Diagram Maker or Cause-and-Effect Diagram Tool) is an online diagram tool that helps you create Fishbone Diagrams quickly and collaboratively. You can use it to build the process of structuring root cause analysis, making it easier to visualize problems and their potential causes.